MeterLink allows you to call the communications device at the electric meter and obtain "near real-time" data. Electric meters on the We Energies system record usage every 15 minutes. For example, usage is recorded at 8 a.m., 8:15 a.m., 8:30 a.m., 8:45 a.m., etc. MeterLink will read the usage information for each of these 15-minute time periods.
MeterLink is available to accounts on Interruptible, Curtailable, CFPN and Energy Cooperative rates at no charge. It is available by contract for an additional charge for accounts on other rates.
If you have access to MeterLink, the tab for this additional service will appear on the right of the menu bar when you logon to Energy Analysis.
TIP Each time a request for dialing meters is made, MeterLink will try to contact the meter five times before giving up. There is a five-minute wait between each attempt to call the meter. If the first call is successful, the results are usually obtained in about two to five minutes. If there are communication difficulties, it may take 30 to 40 minutes for as many as five attempts to obtain the data. The majority of calls go through with the first or second call.
TIP Some accounts have one communications device with two meters as the standard configuration for obtaining billing information. One meter will usually have the data updated in about two to five minutes while the other meter will take ten to fifteen minutes. MeterLink will automatically make the required calls, however it will take always take longer to update both meters.
Check or Uncheck All of the Meters
For accounts with more than one meter, the Refresh List button will add a small checkbox that acts as a toggle to check or uncheck all of the meters (See following screen print.)
Error Messages or Email Stating MeterLink was not Successful
If the account has access to MeterLink and an error message is received, first try submitting
another request to MeterLink. If error messages are still being received,
Accounts Without MeterLink Access
The following message will appear when a request for calling the meter on MeterLink is made to accounts without this privilege: "Sorry, there are no meters available for the chosen account."
MeterLink Data Updated with Billing Data
Data obtained by calling a meter with MeterLink is ”raw data”, it is not considered to be “billing quality” data. Data from other computer systems is checked and used for billing. The checked data from these other systems is imported into Energy Analysis. This could cause you to see a difference in information in Energy Analysis data if edits were required and the edited data overwrote data that you saw at an earlier time as a result of using MeterLink. Edits are made on a relatively small amount of data.
Energy Information Options (Contract for MeterLink)
An Energy Information Options contract can be established for customers who want to have "near real-time" access to their electric data. It is available for an additional monthly fee for accounts on the CP1 rate. There are additional set-up charges if the account currently does not have the required meter and phone connections, such as accounts on CG2 and CG3 rates.
If you are interested in this added service, please contact your
service manager or call our